1. WHAT INFORMATION DO WE COLLECT
We collect and hold your Personal Information which may include your name, address, telephone number, email address, billing information, your company name, your position/title and other information relating to you or your business relevant to our supply of Goods and Services to you.
We may also collect non-personally identifiable information about you (such as anonymous usage data, IP addresses and location, browser or platform type, etc.).
Further examples of the information (including Personal Information) we collect are set out below.
2. WHEN AND HOW DO WE COLLECT PERSONAL INFORMATION
We collect your Personal Information during the course of providing our Goods and Services to you. This includes, without limitation, when you use our Websites to request, purchase or order our Goods and Services (including by completing forms on our Websites), or otherwise via customer inquiries and communications.
Generally, we collect your Personal Information directly from you or automatically through your use of our Goods and Services with your consent but we may also collect your Personal Information from other people or organizations if you have given your consent to them.
More detailed examples of the Personal Information we collect and how we collect it include:
2.1 Information you provide to us when you buy our Goods and Services, use the LiveTiles Products or register with us
We collect information about you when you input it during your use of our Goods and Services or when you otherwise provide it directly to us in the following ways:
(a)We collect Personal Information about you when you register and configure preferences when using our Goods and Services. For example, you provide your contact information and, in some cases, billing information, when you purchase Goods and Services or when you register with us to use the Goods and Services. This information may include identifying information such as your name, address, telephone number or email address, and other information relating to you or your business relevant to our supply of Goods and Services to you.
(b)We collect and store content that you post, send, receive and share when using LiveTiles products. This content includes any information about you that you may choose to include. Examples of content we collect and store include: the metadata you add to our Intranet products, the pages you create in Reach, and any feedback you provide to us. Content also includes the files and links you upload to the LiveTiles products.
(c)We collect and store Personal Information from you when you interact with our Websites. For example, you provide Personal Information (which may include your name, email address, phone number, title and country of residence), and/or content to us when you provide feedback, submit an online form, request a demonstration, submit an enquiry, download a whitepaper, register for a webinar or when you participate in any surveys, promotions, activities or events.
(d)When you interact with our customer support regarding a problem you are experiencing with one of our Goods or Services, we may collect your contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue. Such interactions may involve you designating yourself as a technical contact, opening a support ticket, speaking to one of our representatives directly or otherwise engaging with our support team.
(e)When you purchase Goods or Services from us, or register with us, we may collect payment and billing information. For example, we ask you to designate a billing representative, including name and contact information, at the time of purchase of our Goods or Services or upon registration. You might also provide payment information, such as payment card details, which we collect via secure payment processing services.
2.2 Information we collect when you use the Services
We collect information about your interaction with our Websites, your usage preferences, and your communications with us. This is information we receive from devices you use when you access our Goods and Services. How much of this information we collect depends on the type and settings of the device you use to access our Goods and Services and includes the following.
(a)Location information (including location information from your mobile device (if applicable)). We use your IP address and/or country preference in order to approximate your location to provide you with a better experience.
(b)Device and connection information about the computer, phone, tablet, or other devices you use to access our Goods and Services such as your connection type and settings when you install, access, update, or use our Goods and Services; your operating system, browser type, statistics on your page views, traffic to and from sites, referral and exit URLs, ad data, your IP address, your browsing history, device identifiers and your web log information.
Services and devices. See our further discussion on this below under the “Cookies” section.
2.3 Information we receive from other sources
(a)We supplement the Personal Information we collect directly from you with information collected from third parties including other users of our Goods and Services, third- party service providers, our related companies, social media platforms, public databases, and from our business, resellers and channel partners.
(b)If you give us personal information about someone else, you must do so only with that person’s authorization. You should inform them how we collect, use, disclose, and retain their personal information according to this Policy.
(c)Other users of our Goods and Services may provide information about you when they submit content when using our Goods and Services. For example, you may be mentioned in a support ticket or a team member may upload content about you. We also receive your email address from other users when they provide it in order to invite you to access the Goods and Services. Similarly, an administrator may provide your contact information when they designate you as the billing or technical contact on your company’s account or when they designate you as an administrator.
(e)We use the consulting, implementation, training and other services provided by a global network of partners to support our Goods and Services. Some of these partners also help us to market and promote our Goods and Services, generate leads for us, and resell our Goods and Services. We receive information from these partners, such as billing information, billing and technical contact information, company name, what LiveTiles Goods and Services you have purchased or may be interested in, evaluation information you have provided, what events you have attended, and what country you are in.
(f)We may receive information about you from third party providers of business information and publicly available sources (like social media platforms), including physical mail addresses, job titles, email addresses, phone numbers, intent data (or user behaviour data), IP addresses and social media profiles, for the purposes of targeted advertising of our Goods and Services that may interest you, delivering personalized communications, event promotion, and profiling.
3. WHY WE NEED YOUR PERSONAL INFORMATION
3.1 Our Required Purposes
We only collect or hold your Personal Information for legitimate purposes, including to provide you with our Goods and Services, for the proper administration of our Websites, to engage third party service providers (such as website and application developers, hosting and other service providers) to assist us with providing you with our Goods and Services, and to comply with our legal obligations to you.
In particular, we need your Personal Information for the following “Required Purposes”:
(a)To provide the Services and personalize your experience: We use information about you to provide the Services to you, including creating your account, customer support, and operating, maintaining, and improving the Goods and Services. For example, we use the preferences stored in your profile to determine which content that might be most relevant to you.
(b)To improve the quality and design of our Goods and Services by storing, tracking, analysing and processing customer preferences and trends, as well as user activity on our Websites to create new features, functionality and services around our Goods and Services. We use information and feedback about how people use our Services to troubleshoot, identify trends and usage patterns, and areas for integration and to improve our Services and to develop new products, features and technologies that benefit our users. For example, we review the usage of certain features, webparts and tiles to help prioritise development that will have the greatest benefit to our users.
3.2 European Economic Area (EEA) users – our legal bases for processing your Personal Information:
We collect and process information about users in the EEA only where we have legal bases for doing so under applicable EU laws. We rely on the following legal bases to process your Personal Information, as appropriate, depending on the Goods or Services you use and how you use them.
(a)We need it to provide you the Goods and Services, including to operate the Services, provide customer support and personalized features and to protect the safety and security of the Services;
(b)We need it to satisfy a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the Goods and Services and to protect our legal rights and interests;
(c)You have given us consent to process your Personal Information for a specific purpose; or
(d)We need to process your Personal Information to comply with a legal obligation.
If you have consented to our use of your Personal Information for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your Personal Information because we or a third party (e.g. your employer) have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Services.
3.3 Can you remain anonymous or use a pseudonym?
Generally speaking, we do not allow you to use a pseudonym or to otherwise remain anonymous, as this is impractical for our business purposes.
We also note that if you do not provide us with some or all of the Personal Information we request, we may not be able to provide you with the relevant Goods or Services. This may also have an effect on whether we can begin or continue a relationship with you, and whether you can use or access our Goods and Services.